IWH 4000 - Crisis-Ready Interventionist Training
Course Description
Offered in partnership with Crisis-Ready Workplace (CRW), the Crisis-Ready Interventionist Training program provides practical, evidence-informed approaches to recognizing workplace concerns early, responding during high-stress situations and connecting colleagues with appropriate support.
Through instruction, discussion and scenario-based practice, you will build skills in early intervention, psychological safety, trauma-informed response, Duty to Inquire and verbal de-escalation.
Who should take this course?
- Occupational Health and Safety professionals
- Human Resources professionals
- Workplace and organizational leaders
- Educators and institutional leaders
- Healthcare and public-sector professionals
- Consultants, trainers and organizational advisors
- Others who help support employee well-being
Course Outline
The program consists of 12 modules delivered across two full days, organized into four learning blocks.
Block One – Foundation:
- Crisis readiness as a core element of psychological safety
- A six-step crisis response model
- Staying calm and effective under pressure
- Trauma-informed response principles
- Early defusing practices after difficult events
Block Two – Responder:
- Preventing interpersonal escalation
- Recognizing early distress and impairment
- Applying Duty to Inquire
- A five-step early intervention conversation model
Block Three – Prevention:
- Understanding the anger cycle
- Safely managing anger and heightened emotion
- Supporting an employee who may be suicidal
- Avoiding common escalation traps
Block Four – Crisis-ready micro-interventions:
- Scenario-based practice
- Domestic and intimate partner violence concerns
- Armed assailant response principles
- Verbal de-escalation techniques
- Burnout, moral injury, and leader coaching
Learner Outcomes
By the end of the course, you will be able to:
- Recognize early signs of distress, impairment and risk
- Use supportive early-intervention approaches
- Apply trauma-informed and verbal de-escalation techniques
- Take steps to stabilize situations and reduce escalation
- Connect employees with appropriate supports
- Contribute to a more crisis-ready workplace
Notes
Upon successful completion, you will receive a letter of completion from UNB Centre for Learning Futures. Crisis-Ready Workplace will issue the Crisis-Ready Interventionist certification and professional credential.
Lunch / refreshments will be available along with a printed copy of the student workbook.
Prerequisites
There are no prerequisites for this course.