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Course Description

This seminar is also offered as part of the Human Resources Management Program.

Master your conflict resolution skills

This one-day seminar, which is designed for human resource professionals, addresses the competencies required to facilitate the resolution of conflict in the workplace. Through lectures, discussions and exercises you will consider best practices and proven strategies for identifying the root causes of conflict and facilitating conversations to discuss and resolve issues.

By the end of this seminar, you will be able to:
    •    Identify common causes of workplace conflict
    •    Facilitate discussions between parties designed to identify issues, explore options, and identify action plans for resolving issues
    •    Manage the emotional environment during a discussion and address inappropriate behaviors
    •    Use a coaching model to promote self-awareness regarding conflict resolution strategies
    •    Develop an action plan and secure a commitment to moving forward.

LEARN MORE

Telephone: 506-453-4694
Toll-free: 1-888-259-4222
Email: customerservice@unb.ca

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
Conflict Resolution
Type
Virtual
Days
W
Time
8:30AM to 4:00PM
Dates
Feb 26, 2025
Schedule and Location
View Details
Contact Hours
7.5
Delivery Options
Virtual  
Course Fee(s)
Single-Course Price non-credit $465.00
Drop Request Deadline
Feb 25, 2025
Transfer Request Deadline
Feb 25, 2025
Instructors
Reading List / Textbook

Participants are required to purchase the 12th edition of Canadian Human Resources Management: A Strategic Approach, by Schwind, Das, Wager. Fassina and Bulmash, Publisher - McGraw-Hill Ryerson.

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