MGT 2012 - Conflict, Mediation and Negotiation Toolbox (Formerly CCME 1106)
Course Description
Disagreement and conflict are common in most organizations and, if not resolved, can become costly in regard to both productivity and relationships. Mediation and negotiation are two core skills that help managers avoid unwarranted and unnecessary delays that conflict or disagreements generate in the workplace.
In this course, participants will delve into intrapersonal and interpersonal conflict, examining its causes and effects on workplace culture, and distinguishing between healthy and unhealthy conflict. The course also provides tools to reduce conflict and strategies for handling challenging colleagues.
This course can be taken on its own or as an elective in the Certificate in Management Essentials program.
Course Outline
This course requires approximately 15-18 hours of student engagement.
Learner Outcomes
By the end of this course, you will be able to:
- Discuss conflict in the workplace and apply conflict resolution and mediation strategies.
- Facilitate and resolve conflict between parties using effective tools and models.
- Understand and navigate the negotiation process.
Prerequisites
There are no prerequisites for this course.
Recommendations
If you are taking this course as part of the Certificate in Management Essentials (CME) program, it is recommended you take MGT 2000 - Leading From Within first.
Connect with us
Telephone: 506-453-4694
Toll-free: 1-888-259-4222
Email: customerservice@unb.ca
Applies Towards the Following Certificates
- Certificate in Management Essentials : Electives