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Course Description

Disagreement and conflict are common in most organizations and, if not resolved, can become costly in regard to both productivity and relationships. Mediation and negotiation are two core skills that help managers avoid unwarranted and unnecessary delays that conflict or disagreements generate in the workplace.

In this course, participants will delve into intrapersonal and interpersonal conflict, examining its causes and effects on workplace culture, and distinguishing between healthy and unhealthy conflict. The course also provides tools to reduce conflict and strategies for handling challenging colleagues.

This course can be taken on its own or as an elective in the Certificate in Management Essentials program.

Course Outline

This course requires approximately 15-18 hours of student engagement.

Learner Outcomes

By the end of this course, you will be able to:

  • Discuss conflict in the workplace and apply conflict resolution and mediation strategies.
  • Facilitate and resolve conflict between parties using effective tools and models.
  • Understand and navigate the negotiation process.

Prerequisites

There are no prerequisites for this course.

Recommendations

If you are taking this course as part of the Certificate in Management Essentials (CME) program, it is recommended you take MGT 2000 - Leading From Within first.

Connect with us

Telephone: 506-453-4694
Toll-free: 1-888-259-4222
Email: customerservice@unb.ca

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
Conflict, Mediation and Negotiation Toolbox
Type
self-paced
Dates
Start Now, you have 42 days to complete this course once enrolled.
Delivery Options
Course Fee(s)
Price non-credit $295.00
Drop Request Deadline
TBD
Transfer Request Deadline
TBD
Instructors
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